If your GFE did not sync to your EMR, you will need to go to your client portal to find out why. Within the client portal, head to the Integrations module from your homepage, and from there you will be able to find sync logs of all the GFEs you have completed with Spakinect. 

Search for the patient’s name that did not sync with your EMR and confirm that it did fail. If it failed, you should see an error message, which will give you what you should do next. 

No Match Found - This means that at the time of the GFE sync there was no matching patient within the EMR. This can happen if the clinic completes the GFE before adding the patient to the EMR. This can also happen if there is a mismatch on spelling or an incorrect date of birth. To correct this, ensure the patient is within the EMR and the information matches what Spakinect has, and resync. 

Duplicates Found - This means that the patient may have multiple profiles within your EMR. If you are able, merge the profiles within the EMR, making it so that the patient only has one profile, and resync the GFE within the Spakinect portal. 

401 Error - This means that the API credentials are no longer valid. API credentials may expire within a certain amount of time. When this happens, you will need to go into your integrations tab and resubmit your integration with new API credentials that are found within your EMR. Once the connection is reestablished, you can resync the failed GFEs.