What should I do in case of technical difficulties during a telehealth visit?

What should I do in case of technical difficulties during a telehealth visit?

If you encounter any technical difficulties during a telehealth visit, don't worry; we're here to help!

Here are some troubleshooting tips and support options to assist you:


1. Check Your Internet Connection: Ensure you have a stable internet connection. Try restarting your modem or router and connecting to a different Wi-Fi network if possible. You may need to turn off your VPN for the call if you have one in place.


2. Use an approved browser: Chrome and Safari are preferred. 


3. Refresh the Page: Try refreshing the page.


4. Clear Browser Cache: Clearing your cache and cookies can sometimes resolve compatibility issues.


5. Use a Different Device: If the problem persists, try accessing the telehealth visit from a different device, such as a smartphone, computer, or tablet.


6. Check Audio and Video Settings: Verify that your microphone and camera are properly connected and enabled on your device. Grant your device permission to use the microphone and camera in your browser and on our site. Adjust the volume settings and ensure no external devices are interfering with them.


7. Update Software: Ensure your web browser and operating system are up-to-date. Outdated software can lead to compatibility issues.


8. Close other background apps and tabs: Close any unnecessary tabs and apps. Background operations can sometimes interfere with the connection. 


9. Contact Support: If the problem persists or you need further assistance, our dedicated support team is available to help. You can call us at 619-326-3646 or send an email to support@spakinect.com. Our support staff will promptly address your concerns and guide you through the troubleshooting process.


Rest assured that we are committed to ensuring a seamless telehealth experience for you. Our support team is ready to assist you with any technical issues you may encounter, allowing you to focus on receiving the best possible care during your telehealth visit.


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