What should I do in case of technical difficulties during a telehealth visit?

What should I do in case of technical difficulties during a telehealth visit?


If you encounter any technical difficulties during a telehealth visit, don't worry; we're here to help!
Here are some troubleshooting tips and support options to assist you:

1. Check Your Internet Connection: Ensure you have a stable internet connection. Try restarting your modem or router and connecting to a different Wi-Fi network if possible.

2. Refresh the Page or App: If you're using a web-based telehealth platform, try refreshing the page.
      For mobile apps, close and reopen the app to resolve any temporary glitches.

3. Clear Browser Cache: If you're using a web browser, clearing your cache and cookies can sometimes resolve compatibility issues.

4. Use a Different Device: If the problem persists, try accessing the telehealth visit from a different device, such as a smartphone, computer, or tablet.

5. Check Audio and Video Settings: Verify that your microphone and camera are properly connected and enabled on your device. Adjust the volume settings and ensure no external devices are interfering with them.

6. Update Software: Ensure your web browser, telehealth app, and operating system are up-to-date. Outdated software can lead to compatibility issues.

7. Contact Support: If the problem persists or you need further assistance, our dedicated support team is available to help. You can call us at 619-326-3646 or send an email to support@spakinect.com. Our support staff will promptly address your concerns and guide you through the troubleshooting process.

Rest assured that we are committed to ensuring a seamless telehealth experience for you. Our support team is ready to assist you with any technical issues you may encounter, allowing you to focus on receiving the best possible care during your telehealth visit.

    • Related Articles

    • Spakinect Translator Policy

      For non-English speaking patients, there must be a guardian, friend/family member, staff member, or licensed interpreter physically present during the Good Faith Evaluation (GFE). The translator must obtain verbal consent to discuss the patient’s ...

    • What is in a Good Faith Evaluation (GFE) Document from Spakinect?

      What is in a Good Faith Evaluation (GFE) Document from Spakinect? Telehealth Visit Information Welcome to your completed Spakinect Good Faith Evaluation (GFE) document! At the top of the document, you will find the date of the Good Faith Evaluation ...

    • New Client Tips

      Guide to Using Spakinect for New Clients HIPPA Compliance All patients evaluated by a Spakinect telehealth provider should be located in a HIPPA compliant space. This means they are in a private room where they can discuss their health history with ...

    • Spakinect Pregnancy, Breastfeeding, and IVF policy

      Due to the lack of information/research available about possible effects of receiving aesthetic treatments while pregnant, breastfeeding, and/or completing IVF treatments, Spakinect is not able to provide approvals for any requested aesthetic ...

    • Spakinect Minor Policy

      For any minors (ages 13-17 years old) requesting aesthetic treatments, the minor’s parent and/or legal guardian must be physically present to provide consent for treatment during the Good Faith Evaluation (GFE) process. Aesthetic Telehealth Providers ...