General FAQs
What should I do in case of technical difficulties during a telehealth visit?
If you encounter any technical difficulties during a telehealth visit, don't worry; we're here to help! Here are some troubleshooting tips and support options to assist you: 1. Check Your Internet Connection: Ensure you have a stable internet ...
Spakinect Client Portal Access Policy
Requesting an invitation to the Spakinect Client Portal is a relatively short process that, once completed, will allow you to search, download, and save patient Good Faith Evaluations among many other things. It is an essential part of our program ...
How to Submit a Support Ticket
Make sure your pop up blockers are disabled for this site. Click on the Blue "Questions? Submit a Ticket" button. A separate window will open up where you have to fill out some necessary information. We will respond to you as soon as possible after ...
How to Find your Room Code
Start by logging-in to your portal.spakinect.com admin account. Also make sure your pop up blockers are disabled for this site. (1) Hover your mouse over the homepage tab and select the Account Admin Homepage (2) From this page, click on Account & ...
How To Request A New Treatment
Requesting A New Treatment If there is a new treatment you wish to add to the list of treatment options offered by your clinic, simply follow the steps below. Start by logging-in to your portal.spakinect.com admin account. (1) Navigate to your ...
Update the Spakinect App
Applications can push out an update without notice. Without pushing these updates, your application may not work properly slowing down any productivity. Updates are also vital because they push patches, updates, and security fixes. Follow these easy ...