General FAQs
What should I do in case of technical difficulties during a telehealth visit?
If you encounter any technical difficulties during a telehealth visit, don't worry; we're here to help! Here are some troubleshooting tips and support options to assist you: 1. Check Your Internet Connection: Ensure you have a stable internet ...
Adding, Updating, and Deactivating Client Portal Users
Please note you must be an admin on your account in order to manage users. You can add users to your account by logging in to your client portal and heading to the Manage Account tab. On the right-hand side of the page, you will see the User ...
How to Submit a Support Ticket
Make sure your pop up blockers are disabled for this site. When logged into the client portal, select your user name that can be found in the top right-hand corner. You will have a few different options, but to send us an email for support, select ...
How To Request A New Treatment
Requesting A New Treatment If there is a new treatment you wish to add to the list of treatment options offered by your clinic, simply follow the steps below. Start by logging-in to your client.spakinect.com admin account. (1) Navigate to your ...